Customer Studies

Custom-designed surveys get you the information you need and want from your customers. Whether it’s monitoring the experience they have with your company, gaining more insight into future needs and interests, or another subject area you need explored, a custom survey will get the job done.

Our team will help shape your ideas into a completed questionnaire then collect data using either mail or online methods, sometimes a mixture of both, to gather the information. Response rates of 20%-30% are not uncommon, sometimes even better, depending on the subject matter, method and length of survey.

You might also consider our Customer Check survey, an economical, short survey specifically for customer experience feedback. You’ll really like the Action Alert tool that instantaneously informs you if the survey happens to uncover a problem a customer is having.

Talk with us about developing a custom survey solution for your next customer survey need.