This comment came from a recent Customer Experience (CX) study done for one of our clients. It’s real and troublesome. However, because this comment was delivered instantaneously as an Action Alert, our client was able to follow-up immediately and take steps to save the relationship.
That’s the power of CX research: Giving the customer an opportunity to express feelings and opinions. It’s a process that’s good for the customer, good for you, and good for your business. After all, what if the customer is lost? What is the cost to you and your business? The Readex Customer Experience survey is extremely economical and delivers great value for all stakeholders. Real-time reporting, Action Alerts, and your own results Dashboard. All accessible anywhere, anytime; by desktop, tablet, or mobile device.
Review our CX program by visiting the CX webpage and downloading our highlights and key ideas.