INSURANCE INDUSTRY RESEARCH
Readex conducts a variety of surveys for clients in the insurance industry, including standard line and specialty line carriers.
Surveys generally address one of three areas: Claims, billing and the policyholder experience. While most projects study the customer, the policyholder, we also do agent and broker surveys when the objectives require.
We use both mail and online methodologies. In some cases, a “mixed-mode” approach is used, offering the survey participant the choice to take the survey using either channel. Readex handles all aspects of the survey in-house, providing complete control over everything related to design, implementation and data processing.