We work with heathcare organizations conducting surveys of members, providers, agents/brokers, and employer benefits managers.
A sampling of the subject matter explored in these surveys include:
• Satisfaction with health plans used by or offered to employees
• Evaluation of and satisfaction with the provider experience
• Utilization of and satisfaction with processes, service, and support provided by health plans
We are a qualified Business Associate and all employees undergo continuous HIPAA training.
We use both mail and online methodologies. In some cases a “mixed-mode” approach is used, offering the survey participant the choice to take the survey using either channel. We handle all aspects of the survey in house, providing complete control over everything related to design, implementation, and data processing.