READEX RESEARCH PRIVACY POLICY

We respect your privacy and want to provide you with alternatives in the event that you do not wish to participate in surveys from that survey sponsor in the future.

Readex Research uses email communications to invite you to participate in online surveys that we conduct for our clients.

To opt out of upcoming invitations from Readex on behalf of the sponsor of the survey you have been invited to participate in, please follow the opt-out directions on the bottom of the survey invitation you received.

Readex Research Privacy Policy

In addition to our policies regarding privacy, Readex Research abides by all generally accepted practices and procedures used by market research firms.

Company Background and Websites

Readex Research is a full-service market research company with all operations based in Stillwater, Minnesota. We have complete in-house capabilities to conduct mail and online surveys, while using partners to collect data when other methodologies are required. Our three business units offer market research services for media companies that publish magazines and operate trade shows, associations that need to conduct surveys of their members, and corporate clients that require assistance with all or parts of their survey research needs.

This privacy statement covers the following websites operated by Readex Research: readexresearch.com, readexsurvey.com, readexsurvey.net, readexweb.com, and readexweb.net. Readex Research is not responsible for the privacy practices or the content of other websites. (We recommend that you carefully read the privacy policies of each site you visit.) Readex Research’s primary company website is readexresearch.com. readexsurvey.com, readexsurvey.net, readexweb.com, and readexweb.net are our survey websites, each used to host online surveys.

To help you more quickly find information that is pertinent to your visit, this statement is divided into three sections: Survey Respondents, Readex Research Clients, and Readex Research Website Visitors and Users.

Survey Respondents: Confidentiality

As a marketing research company, we collect data from study participants in order to help our clients understand the needs of their customers or members, as well as the general marketplace. This data is often collected through mail and online surveys, though it can also be collected through phone interviews, focus groups, and other research methodologies.

Readex Research’s surveys generate reports with data tables and summaries that are used by our customers, and in turn, may be used by our customers within their respective markets. These data are typically used to inform decisions, understand the needs and interests of stakeholders, or to evaluate attitudes and opinions on issues of interest. In most cases, data that is collected from individual survey participants is reported back to our clients in combination with other participants.

Readex Research conducts research surveys; that is all we do. In virtually every instance, these surveys use lists provided by our clients. However, there are a few occasions when a third party list provider is used or a panel provider is used. We do not maintain or offer for rental mailing lists or email address files. We only collect data via surveys. Once your survey experience is completed and your response submitted, our link to you is severed.

Respondent confidentiality and the guarantee of confidentiality is the lifeline of our business. Readex Research and all employees of the company understand this concept and have agreed to abide by the principles and practices outlined within this statement.

Without explicit permission, respondent identity and/or respondent-identifiable information will not be released for anything other than judicious follow-on research use by another research firm or the client’s research department. When released for research purposes, Readex will reach explicit agreement with the receiving party about the limitations on use of such data. The use of confidential information for any purpose other than additional research or analysis, unless explicitly agreed to by respondents, is expressly prohibited. More information may be found within Readex Research’s Commitment to Research Done Right.

Any Personal Information provided when participating in an online sweepstakes or other online incentive program we host is used only for the purpose of fulfilling the given prize or incentive.

Survey Respondents: Information Sharing

Readex Research is not in the business of selling your personally identifiable information. We use the information you may provide to us for internal purposes and share it only for the limited purposes described herein. Protecting survey participants’ privacy has always been an important part of our business. It is essential that all survey respondents be assured that no personally identifiable information is shared with third parties, other than in the circumstances explained in the Survey Respondents: Confidentiality section of this policy statement.

We do occasionally host surveys which provide respondents with the opportunity to share their information with the client conducting the survey. In these cases, an option to share contact information is included in the survey, allowing the respondent to opt-in to having their information shared (anonymous survey data will still be used in aggregate, regardless).

There may be cases where a third party has sent out invitations to a survey Readex Research hosts. In such cases, any Personal Information collected for the purpose of removing respondents from future survey invitations will be provided to the third party for that purpose only.

Readex Research’s websites may contain links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those websites are not governed by this privacy policy, and if you have questions about how a website uses your information, consult that site’s privacy statement.

Survey Respondents: Opting-Out of Survey Invitations

Readex Research uses email communications to invite you to participate in online surveys that we conduct for our clients. We respect your privacy and want to provide you with alternatives in the event that you do not wish to participate in surveys from that survey sponsor in the future.

To opt out of upcoming invitations from Readex on behalf of the sponsor of the survey you have been invited to participate in, please follow the opt-out directions on the bottom of the survey invitation you received.

Survey Respondents: Handling of Personal Information

“Personal Information” means information that (a) is about, or relates to, an identified or identifiable individual, (b) can be linked to that individual, and (c) is recorded. Personal Information may include, among other things, an individual’s name, address, phone number, email address, or social security, national health insurance, or an equivalent number. For further clarity, the term “Personal Information” does not include information that pertains to a specific individual, but from which that individual cannot reasonably be identified.

“Sensitive Personal Information” is a subset of Personal Information that indicates an individual’s medical or health condition, racial or ethnic origin, political opinions, religious or philosophical beliefs, ideological views or activities, information on social security measures, union membership, sexual orientation, administrative or criminal proceedings and sanctions, or actual or alleged criminal activity.

All Personal Information is handled in accordance with the policies listed within this privacy policy. You may opt out of the collection of Personal Information by choosing not to respond to any questions asking for Personal Information, or by choosing not to complete the survey at all. Further, you may contact us if you would like to opt out of (1) the disclosure of your Personal Information to a third party (as outlined elsewhere in this privacy policy), or (2) the use of your Personal Information for a purpose other than the purpose for which it was originally collected or subsequently authorized by you. Please submit such opt-out requests to info@readexresearch.com.

Readex Research Clients: How Survey Lists Are Used

When you submit a list to us for the purpose of conducting a survey, all contents of that list are kept confidential. We do not share details of any list that you send to us to any outside party. The only exception to this policy is in final report documents provided to you by Readex in which, for the purpose of full disclosure, details about the survey sample are included.

We only send survey invitations to sample members. List members not selected to receive survey invitations are kept confidential. In addition, any other business information that you may provide us during the course of a survey is kept secure and confidential.

Most of our online surveys provide respondents with the opportunity to enter a sweepstakes or receive some other incentive. In order to fulfill the incentive offer, respondents to the survey have their email addresses placed in a drawing for the chance to win the incentive offer. Once this drawing is made and the incentive fulfilled, the list and its contents are not used for any other purposes.

Readex Research Clients: Opting-Out of the Readex Newsletter and Other Communications

We publish a newsletter for our customers and individual registrants that is distributed by email. From time-to-time we also send marketing information by email to customers and prospects. If you do not wish to receive the newsletter or other marketing information from us, please use the following methods to communicate with us.

To opt-out of the Readex Research Newsletter: In the event you receive our newsletter and no longer wish to do so, please send your opt-out request to info@readexresearch.com. You may also opt-out by using the opt-out channel included with each newsletter mailing.

To opt-out of other marketing-related communications, please send your request to info@readexresearch.com.

Readex Research Website Visitors and Users

We passively collect information to make your browsing experience more pleasant, and to understand what areas of our sites are more popular, what areas may require improvement, and what technologies are being used by visitors to our sites. This information helps us to update and improve our sites. We also use this information for security purposes, such as to detect and to block security breaches, and to detect violations of our quality standards, for example, detecting multiple survey responses from the same user.

Cookies are small text files stored on your computer by a website that assigns a numerical user ID and stores certain information about your online browsing. When we use cookies, we do so to help us recognize you as a prior user of this site. The cookie file does not store your Personal Information. If you prefer not to receive cookies from our website you can disable their use in your browser settings. By doing so you may reduce the functionality of the web pages you view.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

Visitors to certain areas of our websites are provided online forms to contact us if they have questions, comments, or require further information on our products or services. Responses to such inquiries will be sent via email as soon as possible after receipt.

While navigating Readex Research websites you may be directed to content or functionality that is hosted by a third party supplier, not on a Readex Research owned domain. When information is collected on behalf of Readex Research exclusively, the Readex Research privacy policy will be referenced on the site and will govern how your information is used. For other, non-Readex Research sites, the site owner’s privacy policy will be referenced.

CAN-SPAM Voluntary Compliance

Although not covered by the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM Act”), Readex Research voluntarily complies with key privacy and disclosure provisions of the CAN-SPAM Act, including:

  • providing a physical address for Readex Research or the Readex Research affiliate sending the email message; and,

  • providing a clear and simple opt-out method which is always honored.

Children’s Online Privacy Protection ACT (COPPA)

Please be aware that we never intentionally conduct surveys with children under the age of 13. Those under the age of 18 but at least 13 years of age may only participate in surveys under the supervision of a parent or legal guardian. Children under the age of 13 may not complete our surveys.

If a parent or guardian learns that a child of theirs who is under the age required by the national laws where they reside has provided us with Personal Information without their permission, such parent or guardian may contact us at the email address or mailing address listed at the bottom of this page if he or she would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our databases.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose Personal Information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.

Accessing Information You May Have Provided

All users of www.readexresearch.com who have provided Personal Information when contacting us for any reason and would like to change or modify their information, or opt-out, should send an email directly to info@readexresearch.com.

Responses to such inquiries will be sent via email or regular mail within 30 days upon receipt.

Safety and Security

We employ advanced technology and internal processes to protect the information our clients release to us. Additionally, only select, authorized employees have access to the data collected for processing and maintain the database that stores list information.

Readex Research also safeguards all information it collects through its websites from unauthorized access. Only authorized Readex Research employees or agents carrying out permitted business functions are allowed to access this information. In addition, each employee of Readex Research is required to sign a confidentiality agreement requiring him or her to keep confidential all Personal Information of survey respondents. Employees who violate the confidentiality agreement are subject to disciplinary actions, including termination when appropriate.

In the unlikely event that Readex Research suffers a breach of its security systems and an individual or entity gains unauthorized access to any information stored on Readex Research servers, Readex Research will immediately investigate the security breach, and will provide prompt notice to any individual whose information was affected.

EU-U.S. Privacy Shield

Readex Research complies with the EU-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union to the United States, and operates under jurisdiction of the Federal Trade Commission (FTC). Readex Research has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

EU-U.S. Privacy Shield Principles

Notice

When we collect Personal Information from you, we will notify you of the purpose for which we are collecting and using your Personal Information. Any Personal Information will be stored solely for the purpose of the research and only kept as long as necessary to complete the research.

Choice

Research participants in the EU will be given the opportunity to choose (opt out) whether the Personal Information they share is to be disclosed to a third party (e.g., our client), other than when a third party is acting as an agent to perform a specific task on behalf of and under the instructions of Readex Research (e.g., survey hosting or tabulating data).

Research participants will also be given the opportunity to choose (opt out) whether the Personal Information they provided can be used for a materially different purpose for which it was originally collected or subsequently authorized by the individual.

If there is ever a need for us to share Sensitive Personal Information we have collected with a third party, we will inform you of this before asking for this type of information and provide the option for them to affirmatively consent to the collection of such data. In addition, we will seek affirmative consent before the use of such data for a different purpose than we collected it for or than the data subject later authorized.

Readex Research may be required to disclose your Personal Information to a third-party when required to do so by law (including to meet national security or law enforcement requirements), or to protect someone’s safety, or our rights or property.

Accountability for Onward Transfer

Third party agents who work with Readex Research on studies involving personal data of EU citizens are contractually obligated to provide at least the same level of privacy protection as required by the Principles. Readex Research has potential liability in cases of onward transfer to third party agents in accordance with the accountability for onward transfer principle.

Data Security

We take the security of your information seriously. Access to your Personal Information is restricted and limited to Readex Research staff members and third parties who have an explicit need to access such information for a legitimate business purpose, such as sending email invitations, hosting an online survey or processing data. We take reasonable precautions to protect Personal Information in our possession from loss, misuse and unauthorized access, disclosure, alteration, and destruction.

Data Integrity and Purpose Limitation

All research data we collect is kept strictly confidential and never shared for any reason outside of the expectations for the research. All personally identifiable information that we collect is done so by permission only. We only collect Personal Information that is relevant to the purposes for which it is to be used, and to the extent necessary for those purposes, we will take reasonable steps to ensure that personal data is reliable for its intended use, accurate, complete, and current

Access

We will make available to you your Personal Information in our custody or control that we have collected, upon your written request, to the extent required and/or permitted by applicable law so that you can correct, amend, or delete information where it is inaccurate, or has been processed in violation of the Principles, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.

In order to request access to your information, contact us in writing at the physical or email addresses provided below, and we will attempt to fulfill your request within 30 days.

Recourse, Enforcement, and Liability

Readex Research uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the EU-U.S. Privacy Shield Framework.

In compliance with the Privacy Shield Principles, Readex Research commits to resolve complaints about our collection or use of your Personal Information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Readex Research’s Security & Privacy Officer using the contact information at the bottom of this page.

Readex Research commits to cooperate with the panel established by the EU data protection authorities (DPAs) and comply with the advice given by the panel and/or Commissioner with regard to data transferred from the EU.

Under certain limited conditions, individuals may invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission.

How to Contact Us

If you have questions or comments about this privacy statement, please contact us as follows:

Dan Brust
Security & Privacy Officer
Readex Research
2251 Tower Drive West
Stillwater, MN 55082 USA

Online Survey Help: esurveyhelp@readexresearch.com. When asking for help with a survey, please mention the survey web site address with which you are having difficulties.

Other Email Inquiries: info@readexresearch.com.

Telephone: (800) 873-2339 or (651) 439-1554

For all other inquiries regarding this privacy statement please contact us by email at info@readexresearch.com.

Responses to such inquiries may be sent via email or regular mail within 30 days upon receipt.

Revised: March 22, 2017