It’s crucial to listen to your customers. Whether it’s monitoring the experiences they have with your company, gaining more insight into their future needs or something else important to the success of your business, asking for feedback through a survey helps keep you connected with your valued customers.
We have a skilled team of researchers who can help you customize your questionnaire to get the data and information you need. Or, if you have an existing survey that needs more clarity or updating, we can start there! Our data collection methodologies are straightforward, via mail or online using our robust technologies. In some cases, we use a combination of mail and online together.
Response rates of 30% or more are not uncommon! Customer experience, new-customer onboarding, and customer profiling are the more popular types of surveys. Each has its place depending on the decisions you need to make. And building a survey that you can use repeatedly to track “what’s happening” over time is something that we can easily and economically help you engineer.